Refund policy

At PAD Overland, we want you to be confident in your purchase. Please review the following policy carefully before placing an order or requesting a return.

30-Day Return Policy

You have 30 days from the date your order is delivered to request a return.

To qualify for a return, the item must:

  • Be in the same condition in which it was received
  • Be unused, unworn, and uninstalled
  • Include all original tags, manuals, hardware, and accessories
  • Be returned in its original packaging
  • Include a receipt or other proof of purchase

To request a return, contact us at info@padoverland.com. Please do not ship an item back before receiving return authorization and instructions from our team.

Approved returns must be sent to:

PAD Overland
50038 Columbia River Highway
Scappoose, OR 97056

Once your return is approved, we will provide instructions for sending your package back. A return shipping label may also be provided when applicable. Items returned without prior authorization will not be accepted.

For questions regarding a return, contact us at info@padoverland.com.

Automotive and Off-Road Product Returns

Due to the specialized nature of automotive, overland, and off-road products, the following conditions apply:

  • Products that have been installed, test-fitted, modified, damaged, or show signs of use are not eligible for return.
  • Customers are responsible for confirming vehicle compatibility and fitment before placing an order.
  • Returns may not be accepted when incorrect fitment results from inaccurate vehicle information, unverified specifications, aftermarket modifications, or failure to confirm compatibility before ordering.
  • All hardware, instructions, accessories, and original packaging must be included with the return.
  • Special-order, made-to-order, custom, or drop-shipped products may be non-returnable unless otherwise stated.
  • Shipping charges are non-refundable unless the return is the result of an error made by PAD Overland.
  • Approved returns may be subject to a restocking fee based on the reason for the return, the price and condition of the item, and any fees imposed by the manufacturer or supplier. Any applicable restocking fee will be communicated before the return is authorized and deducted from the final refund.

Freight and Oversized Shipments

Freight and oversized products must be carefully inspected at the time of delivery.

If the shipment arrives damaged, the damage must be documented and noted with the carrier before accepting the delivery whenever possible. Please photograph the packaging and product and contact us immediately.

Failure to document freight damage with the carrier at the time of delivery may prevent us from submitting or approving a damage claim.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered. Contact us immediately if your item is damaged, defective, or different from what you ordered so we can evaluate the issue and work toward an appropriate resolution.

Please include your order number, a description of the issue, and clear photographs of the product and packaging when contacting us.

Non-Returnable Items

Certain products are not eligible for return, including:

  • Custom or personalized products
  • Special-order or made-to-order products
  • Products that have been installed, test-fitted, modified, or used
  • Gift cards
  • Clearance or final-sale items

Other sale items may also be non-returnable when identified as final sale on the product page or at the time of purchase.

Contact us before ordering if you have questions about whether a specific product is eligible for return.

Exchanges

The fastest way to receive a different product is to request a return for the original item. Once the return has been approved, you may place a separate order for the replacement item.

Refunds

We will notify you after your return has been received and inspected. We will also let you know whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Any applicable restocking fees or other authorized deductions will be subtracted from the refund amount.

Your bank or credit card provider may require additional processing time before the refund appears in your account.

Original shipping charges and return shipping costs are non-refundable unless the return is due to an error made by PAD Overland.

If more than 15 business days have passed since your refund was approved, please contact us at info@padoverland.com.

European Union 14-Day Cooling-Off Period

For eligible merchandise shipped into the European Union, customers have the right to cancel or return an order within 14 days for any reason and without providing justification.

Returned merchandise must be in the same condition in which it was received. It must be unused, unworn, uninstalled, include all original tags and accessories, and remain in its original packaging. Proof of purchase is also required.

This provision does not apply to products that are exempt from cancellation rights, including certain customized, personalized, or made-to-order products.