Returns & Refund Policy

Last Updated: October 7, 2026

At PAD Overland, we want you to be confident in your purchase. Because many of the products we sell are specialized automotive, overland, off-road, oversized, special-order, or supplier-direct items, please review this policy carefully before placing an order or requesting a return.

By placing an order with PAD Overland, you acknowledge and agree to the return, restocking, shipping, and cancellation terms outlined below.

30-Day Return Policy

Return requests must be submitted within 30 days of the date your order is delivered.

Submitting a return request does not guarantee that the return will be approved. All returns are subject to review by PAD Overland and, when applicable, the return policies of the manufacturer, supplier, or distributor.

To be eligible for consideration, an item must:

• Be in the same condition in which it was received
• Be unused, unworn, and uninstalled
• Not have been test-fitted, assembled, modified, or altered
• Include all original tags, manuals, hardware, accessories, and components
• Be returned in the original, undamaged manufacturer packaging
• Include proof of purchase from PAD Overland

To request a return, contact us at info@padoverland.com with your order number, the item you would like to return, and the reason for the return.

Do not ship any product back to PAD Overland, the manufacturer, supplier, or distributor without first receiving return authorization and return instructions from our team.

Depending on the product, an approved return may need to be shipped to PAD Overland, directly to the manufacturer, or to the original supplier or distributor.

Items returned without prior authorization, returned to the incorrect location, or returned outside of the provided instructions may be refused and may not be eligible for a refund.

Restocking Fees & Return Deductions

All approved customer-requested returns are subject to a 35% PAD Overland restocking fee unless otherwise stated in writing by PAD Overland.

In addition to the 35% PAD Overland restocking fee, the customer is responsible for any return-related fees imposed by the manufacturer, supplier, or distributor associated with the return.

These additional charges may include, but are not limited to:

• Manufacturer or supplier restocking fees
• Return authorization fees
• Cancellation fees
• Processing or handling fees
• Return freight or shipping charges
• Oversized or freight shipment charges
• Other fees assessed by the manufacturer, supplier, or distributor as a condition of accepting the return

These charges are in addition to the 35% PAD Overland restocking fee and will be deducted from the amount otherwise eligible for refund.

When applicable, PAD Overland will communicate known manufacturer or supplier return fees before issuing final return authorization.

Original shipping charges are non-refundable. Customers are also responsible for the cost of returning the product unless the return is the result of an error made by PAD Overland or otherwise required by applicable law.

If a return shipping label is provided by PAD Overland, the cost of that label may be deducted from the final refund unless PAD Overland is responsible for the return.

Automotive, Overland & Off-Road Product Returns

Automotive, overland, RV, van, truck, and off-road products often have vehicle-specific fitment requirements. Customers are responsible for reviewing and confirming compatibility before placing an order.

Products are not eligible for return if they have been:

• Installed
• Test-fitted
• Assembled
• Modified or altered
• Damaged after delivery
• Used or operated
• Returned with missing hardware, components, instructions, or accessories
• Returned without the original manufacturer packaging
• Returned with damaged, marked, taped, labeled, or otherwise unusable manufacturer packaging

Returns may also be denied when incorrect fitment results from:

• Inaccurate vehicle information provided by the customer
• Failure to verify year, make, model, trim, wheelbase, drivetrain, engine, chassis, or other specifications
• Aftermarket vehicle modifications
• Failure to review product specifications or measurements
• Failure to contact PAD Overland for fitment verification when compatibility is uncertain

If you are unsure whether a product will fit your vehicle, please contact us before placing your order.

Special-Order, Made-to-Order & Drop-Ship Products

Special-order, made-to-order, custom, built-to-order, or supplier-direct/drop-shipped products may have additional restrictions and may be non-returnable or non-cancellable depending on the manufacturer or supplier.

Once an order has been submitted to a supplier or entered into production, cancellation may no longer be possible.

If the manufacturer or supplier agrees to accept a return or cancellation, the order remains subject to the 35% PAD Overland restocking fee plus any additional cancellation, return, restocking, freight, shipping, or processing fees imposed by the manufacturer, supplier, or distributor.

If the manufacturer or supplier does not authorize the return, PAD Overland may be unable to accept the product for return.

We strongly encourage customers to contact us before ordering special-order, made-to-order, custom, oversized, freight, or vehicle-specific products if there are any questions regarding fitment, availability, lead time, or return eligibility.

Freight & Oversized Shipments

Freight and oversized products must be carefully inspected at the time of delivery.

Before accepting a freight shipment, customers should inspect both the packaging and the product for visible damage.

If damage is present:

• Photograph the packaging and product
• Note the damage on the carrier's delivery paperwork
• Retain all packaging materials
• Contact PAD Overland as soon as possible

Whenever possible, visible freight damage should be documented with the carrier before the shipment is accepted or signed for.

Failure to properly document freight damage may affect our ability to submit or successfully process a freight damage claim with the carrier.

Freight charges, residential delivery charges, liftgate charges, redelivery charges, appointment fees, and other shipping-related services are generally non-refundable unless the return is the result of an error made by PAD Overland or otherwise required by applicable law.

Customers are responsible for return freight costs on approved customer-requested returns.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery at info@padoverland.com so our team can evaluate the issue.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging
• Photographs of shipping labels when applicable

PAD Overland may work with the manufacturer, supplier, distributor, or carrier to determine the appropriate resolution.

The standard 35% PAD Overland restocking fee does not apply when PAD Overland determines that a return is required because we shipped the incorrect product or because the product arrived damaged or defective and a return/refund is the approved resolution.

Manufacturer warranty claims may be subject to the manufacturer's individual warranty procedures and requirements.

Non-Returnable Items

Certain products are not eligible for return. These may include:

• Custom or personalized products
• Made-to-order or built-to-order products
• Special-order products identified as non-returnable
• Products that the manufacturer, supplier, or distributor does not accept for return
• Products that have been installed or test-fitted
• Used products
• Modified or altered products
• Products with missing components, hardware, instructions, or accessories
• Products without original manufacturer packaging
• Products with damaged or unusable manufacturer packaging
• Clearance items identified as final sale
• Final-sale products
• Gift cards

Additional products may be identified as non-returnable on their individual product pages.

If you have questions about whether a product is eligible for return, please contact PAD Overland before placing your order.

Order Cancellations

Contact us immediately if you need to cancel an order.

We will make a reasonable effort to cancel an order before it is processed or submitted to the manufacturer or supplier; however, cancellation is not guaranteed.

Once an order has been processed, submitted to a supplier, shipped, entered into production, or prepared as a special order, cancellation may no longer be possible.

If a supplier or manufacturer allows the order to be cancelled but assesses a cancellation, processing, restocking, freight, shipping, or other fee, those charges may be deducted from the amount refunded to the customer.

Orders that have already shipped must be handled as a return and are subject to the applicable return terms and fees outlined in this policy.

Exchanges

PAD Overland does not guarantee direct exchanges.

If you need a different item, the original product must first be reviewed and approved for return. Once approved, a separate order may be placed for the replacement product.

The original return remains subject to all applicable return, shipping, manufacturer/supplier, and restocking fees.

Refunds

Once an authorized return has been received, it will be inspected before a refund is approved.

PAD Overland will notify you when the return has been reviewed and whether your refund has been approved.

Approved refunds will be issued to the original payment method after all applicable deductions have been calculated.

Depending on the return, deductions may include:

• The 35% PAD Overland restocking fee
• Manufacturer, supplier, or distributor return/restocking fees
• Cancellation or processing fees
• Return shipping or freight costs
• Original shipping charges
• Other authorized return-related charges associated with the order

Original shipping charges and return shipping costs are non-refundable unless the return is due to an error made by PAD Overland or otherwise required by applicable law.

Once a refund has been issued by PAD Overland, your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since PAD Overland confirmed that your refund was issued, please contact us at info@padoverland.com.

Questions About Returns

If you have questions about a product's return eligibility, fitment, special-order status, or potential return fees, we strongly encourage you to contact us before placing your order.

PAD Overland
50038 Columbia River Highway
Scappoose, OR 97056
Email: info@padoverland.com