Stage 2.3 System – Sprinter AWD / 4x4 (2015–Present 2500 Only)

Key Features

• Falcon 3.3 Fast Adjust Shocks – VC-tuned adjustable shocks at all four corners
• 10 Compression Damping Settings – Large adjustment range for on-road and off-road tuning
• Improved Stability – Reduces side-to-side sway and wind buffeting
• Enhanced Ride Control – Better handling on rough roads and broken pavement
• Progressive Foam Bump Buddies – Replaces harsh factory bump stops for smoother bottom-out control
• Increased Bottom-Out Resistance – Improved suspension performance under load
• 100% Bolt-On System – No cutting or welding required

Fitment

• Vehicle: Mercedes-Benz Sprinter 2500
• Drivetrain: AWD / 4x4
• Years: 2015–Present
• Intended Use: Lightweight adventure vans below GVWR and passenger vans
• Recommended Wheel Size: 17” x 8.5” with +45mm offset
• Wheel Spacer Note: Wheels with 6.5” backspacing or +52mm offset on an 8” wheel require a minimum 14mm wheel spacer to prevent tire contact with auxiliary shocks at full steering angle (examples include Black Rhino Warlord and Method 701).
• HD Rear A/C Note: Vans equipped with the HD Rear A/C package require extra care during front shock installation; refrigerant lines may need to be slightly bent and re-secured.
• Not Compatible With: Sumo Spring Rebel series of springs, including Sumo Spring part numbers SSR-327-47-2 and SSR-327-40-2. These kits use a bracket that interferes with the shock body.
• Not Compatible With: Sprinter 3500 models

Shipping

We ship nationwide and internationally. Most in-stock items leave our shop within 1–3 business days. Made-to-order and oversized parts may require additional lead time; any special timing will be noted on the product page.

Order Processing

If an order is placed outside of our normal business hours (Monday–Friday), we will process it as soon as possible once our team is back in the shop during regular operating hours. Weekend orders will be handled the next business day.

Tracking & Delivery

• You'll receive a tracking email as soon as your order ships.
• We cannot ship to PO Boxes for oversized or freight items.
• Signature may be required for high-value shipments.

Freight & Oversize Items

• Large/oversized products (bumpers, racks, etc.) ship via LTL freight.
• Please inspect your delivery at arrival. Note any damage on the carrier’s paperwork and take photos before signing—this is required to file a claim.
• Residential freight includes curbside delivery; inside delivery/appointments may incur additional fees.

International Orders

• Duties, taxes, and import fees are the buyer’s responsibility and are not included at checkout.
• Some products may have export restrictions or carrier limits.

Order Changes & Cancellations

• Requests must be made within 24 hours of purchase when possible.
• Custom or built-to-order items may not be cancellable once production begins.

Returns & Exchanges

We want you stoked on your gear. Eligible items may be returned within 30 days of delivery for a refund or exchange.

Eligibility

• Items must be new, unused, uninstalled, and in original packaging with all hardware.
• Buyer is responsible for return shipping unless the return is due to our error or a confirmed defect.
• A restocking fee (typically 10–20%) may apply to non-defective returns to cover inspection, repackaging, and processing.

Non-Returnable Items

• Installed/used items, custom or made-to-order products, electrical/electronic components, clearance/“garage sale” items, and gift cards.

How to Start a Return

1. Log in to your account and open the order, or contact us with your order number.
2. We’ll issue return instructions and an RMA if approved. Returns without RMA may be refused.
3. Pack securely; include all parts and paperwork. We recommend insured, trackable shipping.

Refunds

• Once received and inspected, approved refunds are issued to the original payment method within 3–5 business days.
• Original shipping charges are non-refundable (except in cases of our error or a confirmed defect).

Damaged, Defective, or Incorrect Items

• Please contact us within 7 days of delivery with photos of the product, packaging, and shipping label.
• For freight damage, ensure notes are made with the carrier at delivery and take photos before signing.

Warranty

Many products include a manufacturer warranty. We’re happy to help facilitate claims—reach out with your order number, photos, and a description of the issue.

Questions about shipping or returns? Get in touch—our team is here to help you get trail-ready.