Shipping policy

Shipping

PAD Overland ships throughout the United States and to select international destinations. Most in-stock products leave our facility within 1–3 business days. Made-to-order, custom-built, special-order, drop-shipped, freight, or oversized products may require additional processing and delivery time. Estimated lead times will be noted on the product page when available.

Lead times are estimates and may change due to manufacturer availability, production schedules, carrier delays, weather, supply-chain interruptions, or other circumstances outside PAD Overland’s control.

Orders containing multiple products may be shipped in separate packages or directly from different manufacturers or suppliers.

Shipping Protection

Customers may have the option to purchase Shipping Protection through Route during checkout. Route provides coverage for qualifying packages that are lost, stolen, or damaged in transit, offering additional protection after an order leaves our facility.

When Shipping Protection is purchased, shipping-related claims should be submitted through Route’s claims portal. Approved claims may result in a replacement or reimbursement, depending on the circumstances and Route’s applicable terms and conditions.

If Shipping Protection is declined, PAD Overland is not responsible for packages that are lost, stolen, or damaged after they have been accepted by the shipping carrier, except where otherwise required by law.

Tracking and Delivery

A shipping confirmation email containing tracking information will be sent once your order ships. Tracking information may take up to 24–48 hours to display movement after the carrier receives the package.

  • Oversized and freight shipments cannot be delivered to PO Boxes.
  • Signature confirmation may be required for high-value shipments.
  • Delivery times vary based on the carrier, service level, and destination.
  • Customers are responsible for providing a complete and accurate shipping address when placing an order.

PAD Overland is not responsible for delays or additional charges resulting from an incorrect or incomplete shipping address provided by the customer. Additional shipping charges may apply if a package must be redirected or reshipped.

Freight and Oversized Items

Large or oversized products, including bumpers, racks, campers, fuel tanks, and other heavy equipment, may be shipped through an LTL freight carrier.

  • Please inspect the product and packaging carefully at the time of delivery.
  • Any visible damage must be documented on the carrier’s delivery receipt before the shipment is accepted and signed for.
  • Take clear photographs of the damaged product, packaging, pallet, and delivery paperwork.
  • Contact PAD Overland immediately after discovering freight damage.

Failure to document visible damage with the carrier at the time of delivery may prevent PAD Overland, the manufacturer, or the carrier from approving a damage claim.

Residential freight shipments generally include curbside delivery only. Liftgate service, inside delivery, limited-access delivery, redelivery, or scheduled delivery appointments may result in additional carrier fees.

International Orders

For international shipments:

  • Duties, taxes, customs charges, brokerage fees, and import fees are the responsibility of the customer and are not included at checkout unless specifically stated.
  • Certain products may be subject to export restrictions, carrier limitations, or destination-country requirements.
  • International delivery estimates may be affected by customs processing and other circumstances outside PAD Overland’s control.

International shipping charges, duties, taxes, brokerage fees, and customs charges are non-refundable.

Order Changes and Cancellations

Requests to modify or cancel an order should be submitted within 24 hours of purchase whenever possible. Contact us at info@padoverland.com with your order number and requested changes.

We will make a reasonable effort to accommodate your request, but changes or cancellations are not guaranteed once an order has entered processing, production, fulfillment, or shipment.

Custom, special-order, made-to-order, drop-shipped, or manufacturer-direct products may not be changed or cancelled once processing or production has begun. Approved cancellations may be subject to a processing or restocking fee based on the reason for the cancellation, the value of the product, the order’s processing status, and any fees charged by the manufacturer or supplier.

Any applicable cancellation or restocking fee will be communicated before the cancellation is completed and will be deducted from the customer’s refund.

Orders that have already shipped cannot be cancelled. After delivery, the customer must request a return in accordance with our Return & Refund Policy.

Returns and Shipping Charges

Customers must receive return authorization from PAD Overland before sending any product back. Products returned without prior authorization may not be accepted or refunded.

Approved returns may be subject to a restocking fee based on the reason for the return, the price and condition of the product, and any fees charged by the manufacturer or supplier. Please review our Return & Refund Policy for complete return eligibility requirements.

Original shipping charges and return shipping costs are non-refundable unless the return is the result of an error made by PAD Overland. If a return shipping label is provided, the cost of the label may be deducted from the final refund unless otherwise stated.

Refused and Undeliverable Shipments

Shipments that are refused, unclaimed, returned due to an incorrect address, or otherwise deemed undeliverable may be treated as a customer return.

The customer may be responsible for the original shipping cost, return shipping cost, carrier fees, redelivery charges, and any applicable restocking fees. These costs may be deducted from the final refund.

Contact Us

For questions regarding shipping, delivery, order changes, or cancellations, contact us at info@padoverland.com.