Direct: (503) 987-4002
Main: (503) 987-4000
Description
xEffortless Setup
Designed for simplicity, the Crosswing Bug Room is quick to set up and take down. It installs just like a bed sheet (in reverse), making it user-friendly and hassle-free. When not in use, it conveniently packs into a small zipper bag that can be easily stored in your gear.
Durable and Breathable
Crafted with high-quality No-see-um mesh and a ripstop kick panel, the Bug Room is built for durability. The fine mesh ensures excellent visibility while keeping those pesky insects outside, so you can enjoy the fresh air without distraction. Plus, the snag-proof material guarantees long-lasting protection.
Full Access, Full Comfort
The Crosswing Bug Room is equipped with zipper doors on all four sides, giving you full access to your vehicle when in use. No need to worry about reaching your car or gear – everything is within arm's reach, making your setup more convenient than ever.
Ideal for Extended Setups
Perfect for those who plan to use the Crosswing for longer periods, the Bug Room is ideal for camps, beach days, tailgating, or picnics that last more than an hour. Enjoy the outdoors without worrying about insects disrupting your time.
Pro Tip for Stability
While the Crosswing Pole Pack is not required, it’s highly recommended for your Bug Room setup to ensure stability and avoid accidental strain on the Crosswing structure, especially when the gear gets pulled or tugged.
Shipping & Return
xShipping
We ship nationwide and internationally. Most in-stock items leave our shop within 1–3 business days. Made-to-order and oversized parts may require additional lead time; any special timing will be noted on the product page.
Order Processing
If an order is placed outside of our normal business hours (Monday–Friday), we will process it as soon as possible once our team is back in the shop during regular operating hours. Weekend orders will be handled the next business day.
Tracking & Delivery
- You'll receive a tracking email as soon as your order ships.
- We cannot ship to PO Boxes for oversized or freight items.
- Signature may be required for high-value shipments.
Freight & Oversize Items
- Large/oversized products (bumpers, racks, etc.) ship via LTL freight.
- Please inspect your delivery at arrival. Note any damage on the carrier’s paperwork and take photos before signing—this is required to file a claim.
- Residential freight includes curbside delivery; inside delivery/appointments may incur additional fees.
International Orders
- Duties, taxes, and import fees are the buyer’s responsibility and are not included at checkout.
- Some products may have export restrictions or carrier limits.
Order Changes & Cancellations
- Requests must be made within 24 hours of purchase when possible.
- Custom or built-to-order items may not be cancellable once production begins.
Returns & Exchanges
We want you stoked on your gear. Eligible items may be returned within 30 days of delivery for a refund or exchange.
Eligibility
- Items must be new, unused, uninstalled, and in original packaging with all hardware.
- Buyer is responsible for return shipping unless the return is due to our error or a confirmed defect.
- A restocking fee (typically 10–20%) may apply to non-defective returns to cover inspection, repackaging, and processing.
Non-Returnable Items
- Installed/used items, custom or made-to-order products, electrical/electronic components, clearance/“garage sale” items, and gift cards.
How to Start a Return
- Log in to your account and open the order, or contact us with your order number.
- We’ll issue return instructions and an RMA if approved. Returns without RMA may be refused.
- Pack securely; include all parts and paperwork. We recommend insured, trackable shipping.
Refunds
- Once received and inspected, approved refunds are issued to the original payment method within 3–5 business days.
- Original shipping charges are non-refundable (except in cases of our error or a confirmed defect).
Damaged, Defective, or Incorrect Items
- Please contact us within 7 days of delivery with photos of the product, packaging, and shipping label.
- For freight damage, ensure notes are made with the carrier at delivery and take photos before signing.
Warranty
Many products include a manufacturer warranty. We’re happy to help facilitate claims—reach out with your order number, photos, and a description of the issue.
Questions about shipping or returns? Get in touch—our team is here to help you get trail-ready.
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